FAQ

1. Where are you based?
Purressentials is proudly based in Austria, delivering high-quality skincare products to customers worldwide.

2. Do you ship internationally?
Yes, we offer international shipping. Shipping times and fees may vary depending on your location.

3. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your package online.

4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options to ensure a seamless checkout experience.

5. Are your products cruelty-free?
Yes, all Purressentials products are cruelty-free. We do not test on animals and are committed to ethical practices.

6. Can I return or exchange a product?
If you are unsatisfied with your purchase, you can return or exchange it within 14 days of delivery, provided the product is unopened and in its original packaging. Please refer to our Returns Policy for more details.

7. How do I contact customer service?
You can reach our friendly customer service team via email at [insert your email address] or through the contact form on our website. We aim to respond within 24 hours.

8. Are your products suitable for sensitive skin?
Yes, our products are designed with gentle, natural ingredients, making them suitable for most skin types, including sensitive skin. If you have specific concerns, we recommend performing a patch test before use.

9. Do you offer gift packaging?
Yes, we provide elegant gift packaging options to make your purchases extra special. You can select this option at checkout.

10. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on [Pinterest] and [Facebook] for updates on new arrivals, exclusive discounts, and skincare tips.